Privacy Policy

This Privacy Policy explains how ISP Billing System ("we", "us", or "our") collects, uses, protects, and shares information when you subscribe to our internet service or use our customer portal. We keep only what we need to provide and bill your service, and we never sell your personal information.

1. Information we collect

To set up and run your account, we may collect:

• Account details — your name, service address, subscription plan, and account number.
• Contact details — any phone number or email you give us so we can reach you about your service.
• Billing and payment records — amounts due, payments received, dates, and payment method. Payments are recorded by our staff; we do not store card numbers.
• Support and complaints — the concerns you report and the notes and evidence attached while we work to resolve them.
• Technical information — basic connection and usage data needed to operate and troubleshoot your service, plus standard log data (such as IP address and browser type) when you use the portal.

2. How we use your information

• To provide, install, maintain, and troubleshoot your internet service.
• To bill you, record payments, and issue receipts.
• To respond to your questions, complaints, and support requests.
• To send you important notices about your account or service.
• To keep our network and systems secure and to meet our legal obligations.

3. How we share information

We do not sell your personal information. We share it only when necessary:

• With trusted service providers who help us operate (for example, secure hosting and backup) under confidentiality obligations.
• When required by law or legal process, or to protect the rights, safety, and property of our customers, the public, or us.

4. How we protect your information

We use reasonable technical and organizational safeguards to protect your data. Access to customer records is limited to authorized staff, the portal is served only over encrypted (HTTPS) connections, uploaded evidence is kept on private storage reachable only through time-limited links, and we take regular encrypted backups so your records are not lost.

5. How long we keep it

We keep your account, billing, and service records for as long as you are a subscriber and for a reasonable period afterward to meet legal, accounting, and dispute-resolution needs. When information is no longer required, we remove or anonymize it.

6. Your choices and rights

You may ask us to review, correct, or update the personal information we hold about you. Depending on applicable law, you may also request a copy or the deletion of certain information. To make a request, contact us using the details below — we may need to verify your identity first.

7. Cookies

Our customer portal uses only the cookies necessary to keep you signed in and to keep your session secure. We do not use advertising or third-party tracking cookies.

8. Children's privacy

Our service is intended for account holders who are adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and significant changes will be communicated through the portal or by notice to your account.

10. Contact us

If you have any questions about this Privacy Policy or how your information is handled, reach us at [email protected] or through the channels on our Contact page.